Warranty

Effective Date: April 15, 2025

At Mimosa Networks, we are committed to delivering high-quality products that meet your connectivity needs. This Warranty Policy outlines the coverage and support process for Mimosa hardware and accessories.

Warranty Coverage by Product

 

mimosa warranty-table

 

Unless otherwise stated, warranty terms apply to products purchased directly from Mimosa or through authorized Mimosa distributors and partners. Any extended warranty coverage must be documented and conveyed at the time of purchase by the authorized distributor or reseller.

Out-of-Warranty Repair

Products that are no longer under warranty are generally not eligible for repair or replacement. In rare cases, and only within four (4) years from the date of first unlock, Mimosa may offer out-of-warranty repair services—at the sole expense of the end user—based on product eligibility and parts availability. Please contact [email protected] to check if your device qualifies. Outside of this four-year window, no service options will be available.

Warranty Remedy

Mimosa’s sole obligation under this warranty is, at its discretion, to repair or replace any product determined to be defective and covered under warranty. The remedy will be provided through the appropriate channel—either to the End User, authorized Distributor, or Reseller—based on the original point of purchase and applicable agreement terms.

Replacement products or parts are warranted for the remainder of the original warranty period or ninety (90) days from the date of replacement, whichever is longer.

Not Covered by Warranty

  • Costs associated with removal, reinstallation, or shipping of the product
  • Consumable parts or components replaceable in normal use
  • Out-of-warranty products (these will not be returned)

Initiating the Warranty Process (RMA)

If a product issue arises, the warranty process must begin with the place of purchase:

  • If purchased through an authorized Mimosa distributor or partner, please contact them directly to initiate the Return Material Authorization (RMA) process.
  • If purchased directly from Mimosa, contact Mimosa Customer Support to troubleshoot the device or login to existing JIRA account to begin RMA request process.

All defective product returns must follow Mimosa’s published RMA procedures: https://mimosa.co/legal.rma. Unauthorized returns or products not meeting the return requirements will not be processed.