Warranty

Mimosa End User Product Warranty

All products purchased from Mimosa Networks, Inc. (“Mimosa”) prior to May 1, 2021 are warranted against defects in material, and workmanship for a period of either (i) twelve (12) months from the date of first unlock, or (ii) thirty-six (36) months from the original date of shipment, whichever is earlier, unless the Mimosa authorized distributor or reseller has purchased an extended warranty from Mimosa, in which case the duration of such extended warranty shall instead apply.

All products purchased from Mimosa on or after May 1, 2021 are warranted against defects in material, and workmanship for a period of twenty four (24) months from the date of first unlock of the product, unless the Mimosa authorized distributor or reseller has purchased an extended warranty from Mimosa, in which case the duration of such extended warranty shall instead apply.

The sole responsibility of Mimosa, under this warranty, shall be limited to the repair or replacement of in-warranty defective product, at Mimosa’s sole option. Replacement parts are warranted to be free from defects in material or workmanship for ninety (90) days or for the remainder of the warranty period of the Mimosa product they are replacing, whichever is longer. It is the distributor’s and reseller’s obligation to convey the terms of any extended warranty to the end user at the time of purchase.

Out of warranty products shipped to Mimosa will not be returned.

This warranty does not cover costs associated with the removal and/or reinstallation of the product for repair nor for any parts that are readily replaced in normal use.

Mimosa or its designated partner will repair or replace product found to be defective during the defined warranty period.

The End User is responsible for delivering defective product in accordance with Mimosa’s published Return Material Authorization (RMA) process.

Limitation of Warranty

Mimosa’s product warranty is invalidated if the RMA product is altered or otherwise tampered with in a manner that modifies the product from its original shipping configuration and/or form factor, unless said activity was performed by or with the written authorization of a Mimosa representative.

Modifications include the following:

  1. External surfaces that have been painted, labeled, or otherwise modified from the original shipping condition.
  2. Modifications of the product with third party hardware, firmware, and/or software.
  3. Any product subjected to abnormal physical or electric stress, including, but not limited to, lightning strikes, negligence, accident, or misuse.
  4. Any product damaged due to incorrect installation, including, but not limited to, improper product mounting, cabling, connection to power, or the absence of proper earth grounding.
  5. Failure induced by connected third party products.

For additional instructions or help, please contact [email protected].