Support

Need Product Support? We're Here to Help

Documentation

Find Firmware, FAQ's,
Installation and User Guides

Premium

Care Plus Premium

An all-inclusive, premium support service that provides 24/7 support to customers who run mission-critical networks. Care Plus can be tailored to work with medium to large network deployments, or operators who do not have an existing support infrastructure.

  • Care Plus Help Desk/Service Portal
  • 24/7 Unlimited Chat Support
  • 24/7 Emergency Phone Support
  • Emergency On-Site Support
  • Equipment Maintenance Release
  • Technical & Management Escalation Processes
  • Equipment & Software Feature Releases
  • Customized SLA

Care Plus Premium LoginI'm Interested in Care Plus

Basic

Chat with Our Support Team

Sunday through Friday, 11pm to 6pm PT
(Monday through Saturday, 0600 to 0100 UTC)
(20 hours a day, 5 days a week)

We offer free, basic support for all our valued customers.
Chat with us today, contact us through the form below, or send us an email at support@mimosa.co.

To check the current operational status of the Mimosa Cloud, visit status.mimosa.co.

Community

Ask the Mimosa Community

Email the Support Team







x

Get More Information on Care Plus Premium Support