Mimosa is a global leader in wireless radio telecom solutions and a proud Jio Platforms Limited company. We enable service providers to become digital experience providers through open and disaggregated platforms and solutions. Our end-to-end solutions portfolio spans from digital endpoints, disaggregated and open access and core solutions, to immersive digital applications and engagement platforms while our expert services organization delivers full lifecycle services to help service providers build and operate highly scalable and high-performance networks. 

Mimosa is seeking an experienced Order Management / Sales Support Specialist to be a part of our worldwide Customer Account Management Team, which is based at the corporate headquarters in Frisco, Texas. The successful candidate will manage various customer accounts, including processing sales orders and related support activities. This role supports a global organization, and this individual will have tasks where time constraints should be considered; work schedules should be flexible.

Duties and responsibilities

• Act as primary company point-of-contact (i.e., the single voice) to manage all aspects of the relationship and to maintain overall satisfaction for designated customer accounts.
• Accept purchase orders from customers and coordinate associated changes in manufacturing supply and customer demands, then manage expectations relative to backlog revisions.
• Interface with operations warehouse management, order fulfillment, and planning teams as well as AR, logistics, sales, customer program managers, contract manufacturers, and others to source information or solve customer issues to maintain overall customer satisfaction.
• Working with regional sales managers, develop, maintain and provide monthly & quarterly product sales forecasts that form the basis of operations manufacturing build planning.
• Support and participate in weekly sales meeting by preparing backlog and sales pipeline reports along with order fulfillment status of current and pending orders.
• Maintaining and updating Sales Force and SAP with the active list of new mimosa orderable products and managing the list of end of life products in these systems.
• Respond to general requests, advocate customer needs, solve problems and escalate issues.
• Contribute to the synergy of the Customer Account Management team by assisting and backing-up others, as needed.
• Work with the Team to improve processes and controls by automating and making them more efficient.
• Work cross-functionally with Customer Service, Operations, and the Sales Team for RMA
• Work with Mimosa finance and accounting to manage and issue customer credit notes where approved for return material.

Qualifications

• Associate’s degree, Bachelor’s degree, or equivalent experience.
• 5+ years’ experience in an Order Entry / Customer Support or similar position. 
• Must have experience working with ERP systems; SAP order entry experience is preferred.
• Experience with SalesForce.com is a plus.
• Excellent communication skills (verbal and writing) and ability to confidently communicate to internal and external teams.
• Candidate will be proficient with PC tools for word processing, E-mail and Excel and understand a typical manufacturing environment.
• Flexible schedule to support evening meetings when needed in support of operations and its contract manufacturer.
• Excellent "front line" customer service and problem-solving skills are a necessity.
• Proven ability to multi-task, manage timelines and have excellent attention to detail.
• Must have experience working with a global team and managing multiple time zones.
• Positively contributes to the success of the Team.

This position is located on-site in our Frisco, Texas location. 

Please submit your resume and cover letter to [email protected].

Technical Support Engineer - Mimosa Location: Turkey and India

Work Schedule: Sunday 11PM to Friday 7AM Pacific
 

Mimosa Networks, a wholly owned subsidiary of Radisys, stands as the global technology leader in wireless broadband solutions. Our innovative technology not only facilitates connectivity in dense urban and hard-to-reach rural areas at a fraction of the cost of fiber but also extends its reach to locations where fiber installation may face challenges or is cost prohibitive. Our commitment to versatility ensures that Mimosa Networks continues to bridge connectivity gaps in diverse environments. Notably, Mimosa Networks was acquired in 2023 by Radisys Corporation, a wholly owned subsidiary of Reliance Jio Platforms Limited.

If you are someone that wants to work with a talented, fun, and passionate team on innovative hardware and software solutions that will have a huge and visible impact on the industry, then Mimosa wants to hear from you.

About us

• Fun and dynamic work environment
• Growing team, looking for the right people to join and provide leadership and direction
• We work hard, but believe people perform at their best when they have a work-life balance

Responsibilities
 

• Become an expert on Mimosa’s product and service solutions, providing technical support for both RF and networking.
• Explain interoperability between the components of Mimosa’s wireless solutions (hardware, embedded software, network design tools, and NMS software)
• Participate in on-call rotations.
• Respond to and close customer cases within agreed times.
• Share knowledge to cross-train others on the support team.
• Close the loop with engineering to fix issues and validate solutions.
• May participate in cross-functional product engineering and marketing design forums.
• May participate in developing standards, procedures and training documentation.

Desired Skills and Experience

• Bachelor’s degree in engineering or related discipline with three (3) or more years of experience in a Level 2 or 3 technical support role.
• Understanding of RF/microwave network design (Point-to-Point)
• Experience with planning for outdoor Wi-Fi deployments (Point-to-Multipoint)
• Technical expertise in some of the following: 802.11a/b/g/n/ac/ax, L2/L3 Networking protocols, IP routing/switching, AAA (RADIUS/802.1x), NMS, VoIP, QOS, packet capture with Wireshark.
• Fluent in English with excellent written and verbal communication skills
• Customer-focused, service-oriented, and enjoys helping partner and customers.
• An expert diagnostician/troubleshooter who digs deep to find and address root cause.
• A critical systems thinker who is equally comfortable around hardware and software.
• Acutely aware of downtime implications in SLA’s and willing to go the distance to solve problems when needed to maintain high-availability systems.

To apply, please visit the Careers page on the Radisys Website: www.radisys.com/careers