Mimosa Warranty

Mimosa End User Product Warranty

Effective Date: May 7, 2026

At Mimosa Networks, we are committed to delivering high-quality products that meet your connectivity needs. This Warranty Policy outlines the coverage and support process for Mimosa hardware and accessories.

Warranty Coverage by Product

PRODUCT(S)

TERM

EXTENDED WARRANTY

5 Series Products
[A5-14; A5x; B5x; C5x; C5c; B11; B24]

Effective April 15, 2025, these products are warranted against defects in material and workmanship for either one (1) year from the date of first unlock or from the original date of shipment.

Not available.

6 Series Access Point
[A6]

Effective April 15, 2025, these products are warranted for twenty-four (24) months from the date of first unlock or from the original date of shipment.

Extension of Two (2) Years available

6 Series Backhaul Products [B6x]

Effective April 15, 2025, these products are warranted for twenty-four (24) months from the date of first unlock or from the original date of shipment.

Extension of Two (2) Years available

6 Series Client(s) Products
[C6x, C6x-LE, C6]

Effective April 15, 2025, these products are warranted for twenty-four (24) months from the date of first unlock or from the original date of shipment.

Extension of Two (2) Years available

Accessories
[Antennas, Third-Party Accessories, Mounts, POEs]

Not covered under warranty.

Unless otherwise stated, warranty terms apply to products purchased directly from Mimosa or through authorized Mimosa distributors and partners. Any extended warranty coverage must be documented and conveyed at the time of purchase by the authorized distributor or reseller.

Out-of-Warranty Repair

For products that are no longer under warranty, Mimosa may offer repair services at the expense of the End User, subject to parts availability and product eligibility. Out-of-warranty repair is only available for up to four (4) years from the date of first unlock. Please contact [email protected] to determine if your product qualifies for out-of-warranty service.

Warranty Remedy

Mimosa’s sole obligation under this warranty is, at its discretion, to repair or replace any product determined to be defective and covered under warranty. The remedy will be provided through the appropriate channel—either to the End User, authorized Distributor, or Reseller—based on the original point of purchase and applicable agreement terms.

Replacement products or parts are warranted for the remainder of the original warranty period or ninety (90) days from the date of replacement, whichever is longer.

This warranty does not cover:

  • Costs associated with removal, reinstallation, or shipping of the product
  • Consumable parts or components replaceable in normal use
  • Out-of-warranty products (these will not be returned)

Initiating the Warranty Process (RMA)

If a product issue arises, the warranty process must begin with the place of purchase:

  • If purchased through an authorized Mimosa distributor or partner, please contact them directly to initiate the Return Material Authorization (RMA) process.
  • If purchased directly from Mimosa, contact Mimosa Customer Support to troubleshoot the device or log in to your existing JIRA account to begin the RMA request process.

All defective product returns must follow Mimosa’s published RMA procedures. Unauthorized returns or products not meeting the return requirements will not be processed.

Warranty Limitations

This warranty is void under the following conditions:

  1. Products modified from the original shipping condition, including:
    1. Painted, labeled, or physically altered surfaces
  2. Use of non-Mimosa approved hardware, firmware, or software
  3. Damage resulting from negligence, misuse, incorrect installation, electrical surges, lightning, or environmental conditions
  4. Use with incompatible third-party equipment
  5. Failure to use shielded CAT6 Ethernet cabling and/or proper grounding

Additional Support and Documentation

For help with troubleshooting or to review warranty eligibility, contact: [email protected]