Please contact Mimosa Support during the warranty period if you suspect that your product has failed. Upon verification of the failure, Mimosa will coordinate the replacement, either directly or through a distributor.
All returned products must be shipped freight prepaid and using a shipping provider of Mimosa’s choice. Mimosa shall replace product, either new or refurbished, via a standard delivery method:
Expedited shipping is available with a user-provided shipping account number.
All Mimosa approved end-user RMAs outside of the US, US territory and Canada must be returned to the Mimosa reseller or distributor for a replacement and processing.
All active components of the system such as the radio, PoE and power cord must be returned, and in a method that provides protection from physical damage. If a return does not contain an authorized FR or RMA Number, the return will not be accepted and may be returned to sender or discarded.
No subsequent RMA will be issued unless all prior returns have been received by Mimosa or a Mimosa-designated agent.
Returned materials not received within 30 days after the user accepts the replacement (as indicated by shipment tracking data) will be locked and removed from the user’s cloud account.
Returned devices will be locked and removed from the user’s cloud account upon receipt by Mimosa or a distributor.
Mimosa does not offer repair service for any returned devices at this time.
Individual components within Mimosa devices are neither available as spares, nor as standalone items for separate purchase.